Privacy Policy

1. INTRODUCTION

At Skild, we recognise that privacy is important.

We are committed to protecting the personal information of coaches, businesses, customers, parents and all users of our Platform.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you use Skild.

This Privacy Policy should be read together with our:

Platform Terms
Refund & Cancellation Policy
Cookie Policy

By using the Platform you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

2. WHO WE ARE

Skild is operated by:

One on One Coaching Pty Ltd

ABN 23 128 688 273

Trading as Skild

7 Ruskin Street, Byron Bay NSW 2481, Australia

Website: www.skildapp.com

Email: info@skildapp.com

Throughout this Privacy Policy, "Skild", "we", "our" and "us" means One on One Coaching Pty Ltd.

3. WHO THIS POLICY APPLIES TO

This Privacy Policy applies to all Users of the Platform including:

Businesses
Coaches
Contractors
Employees
Customers
Parents
Guardians
Website visitors
Prospective customers
Marketplace users (when available)

4. PERSONAL INFORMATION WE COLLECT

Depending on how you use the Platform, we may collect the following information.

Identity Information

Including:

full name
preferred name
date of birth
profile photo
gender (where voluntarily supplied)

Contact Information

Including:

email address
phone number
residential address
business address

Business Information

Including:

business name
ABN
website
business logo
sporting organisation
coaching disciplines
coach profiles

Account Information

Including:

username
encrypted password
login history
account settings
subscription plan

Booking Information

Including:

appointments
memberships
classes
attendance
cancellations
waitlists

Payment Information

Payments are securely processed by Stripe.

We may collect:

transaction IDs
payment status
invoices
subscription information

We do not store full credit card numbers.

Communications

We may collect:

messages
enquiries
customer support requests
feedback
surveys
reviews

Device Information

Such as:

IP address
browser type
operating system
device type
language settings
time zone
crash reports

Usage Information

Including:

pages visited
clicks
session duration
feature usage
search activity
interaction history

Content Uploaded

Users may upload:

coaching videos
online courses
PDFs
photographs
logos
documents
session plans
digital products

Children's Information

Parents or legal guardians may create Accounts for children.

Information relating to children is collected only where reasonably necessary to provide Platform services.

5. HOW WE COLLECT INFORMATION

We collect information:

directly from you
when creating an Account
when making bookings
when uploading content
when communicating with us
through cookies
through analytics tools
through integrated services
through payment providers
through customer support
through Marketplace features (when launched)

We may also receive information from authorised third parties where permitted by law.

6. WHY WE COLLECT INFORMATION

We collect personal information so we can:

provide Platform services;
create Accounts;
manage bookings;
process payments;
communicate with Users;
provide customer support;
improve our Platform;
personalise the user experience;
verify identity;
prevent fraud;
maintain Platform security;
comply with legal obligations;
develop new products and features;
conduct analytics;
send service notifications.

We may also use de-identified or aggregated information for research, reporting and product development.

7. CHILDREN'S PRIVACY

Skild recognises that many coaching services involve children.

Accounts for children should be created and managed by a parent or legal guardian.

Parents remain responsible for:

information submitted;
booking activity;
payment obligations;
consent relating to children.

Where we become aware that information has been collected contrary to applicable privacy laws, we will take reasonable steps to remove or correct that information.

8. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information only where reasonably necessary to operate, maintain and improve the Platform.

Depending on how you use Skild, we may use your information to:

create and manage your Account;
verify your identity;
provide access to Platform features;
process bookings;
manage memberships and subscriptions;
process payments;
facilitate coach payouts through integrated payment providers;
communicate with you regarding bookings and services;
provide customer support;
send invoices and receipts;
send important service announcements;
detect and prevent fraud;
investigate security incidents;
improve Platform performance;
personalise your experience;
develop new products and features;
analyse Platform usage;
maintain backups and disaster recovery systems;
comply with legal and regulatory obligations.

We may also use aggregated or de-identified information for reporting, analytics, benchmarking and product development. This information does not identify individual Users.

9. DISCLOSURE OF PERSONAL INFORMATION

Skild does not sell your personal information to unrelated third parties.

We may disclose your information where reasonably necessary to operate the Platform or where required by law.

This may include disclosure to:

payment providers;
cloud hosting providers;
email service providers;
SMS providers;
customer support providers;
analytics providers;
technology partners;
professional advisers;
insurers;
auditors;
regulators;
law enforcement agencies;
courts and tribunals.

We will only disclose information that is reasonably necessary for the relevant purpose.

10. THIRD-PARTY SERVICE PROVIDERS

To provide the Platform, Skild uses trusted third-party providers.

These may include:

Payment Processing

Stripe

Email & Marketing

Mailchimp

Communications

Twilio

Authentication & Sign-In

Google
Apple
Microsoft

Hosting & Infrastructure

Vercel

Analytics

Skild may use analytics services to better understand Platform usage and improve our products.

Additional providers may be introduced from time to time.

Each third-party provider operates under its own privacy policy and terms of service.

We encourage Users to review those policies where relevant.

11. BOOKINGS & CUSTOMER INFORMATION

Where a Customer books services with a Coach or Business through Skild:

booking information is shared with the relevant Coach or Business;
payment information necessary to complete the transaction is shared with the payment provider;
communications relating to bookings may be shared with the relevant parties.

Skild acts as the software platform facilitating these interactions.

Businesses remain responsible for how they use personal information obtained through the Platform.

12. COOKIES

Skild uses cookies and similar technologies to improve your experience.

Cookies help us:

keep you signed in;
remember preferences;
improve Platform performance;
understand website usage;
maintain security;
personalise content.

Some cookies are essential for operation of the Platform.

Others assist with analytics and service improvements.

You may control cookies through your browser settings, although disabling cookies may affect Platform functionality.

Further information is available in our Cookie Policy.

13. ANALYTICS

We may collect information regarding how Users interact with the Platform, including:

pages viewed;
features used;
navigation paths;
session duration;
device information;
browser information;
operating system;
approximate location based on IP address;
referral sources.

Analytics information assists us in:

improving usability;
identifying technical issues;
understanding customer behaviour;
developing future functionality.

Where practical, analytics information is aggregated or de-identified.

14. MARKETING COMMUNICATIONS

Where permitted by law, Skild may send marketing communications relating to:

Platform updates;
product announcements;
educational content;
promotions;
events;
special offers.

Users may unsubscribe from marketing communications at any time.

Operational communications necessary to provide Platform services may continue even if marketing communications are unsubscribed from.

15. ARTIFICIAL INTELLIGENCE

As the Platform evolves, Skild may introduce AI-powered functionality.

Where AI features are available:

User information may be processed to generate requested outputs;
AI-generated content is intended to assist Users and should be independently reviewed before reliance;
Skild may use de-identified interaction data to improve AI-powered functionality, subject to applicable law.

We will not use your personal information to train AI models beyond what is permitted by law and our contractual arrangements with our service providers.

16. INTERNATIONAL DATA TRANSFERS

Some of Skild's service providers may store or process information outside Australia.

Where personal information is transferred internationally, Skild will take reasonable steps to ensure that appropriate safeguards are in place and that information is handled in accordance with applicable privacy laws.

By using the Platform, you acknowledge that such international transfers may occur where reasonably necessary to provide the Platform.

17. DATA SECURITY

Protecting your information is important to us.

Skild implements reasonable administrative, technical and organisational measures designed to protect personal information from:

unauthorised access;
misuse;
interference;
loss;
modification;
disclosure.

Security measures may include:

encrypted communications;
secure authentication;
access controls;
role-based permissions;
monitoring systems;
infrastructure security;
regular software updates;
backup procedures.

However, no method of electronic transmission or storage is completely secure.

Accordingly, Skild cannot guarantee absolute security.

Users also play an important role in protecting their information by maintaining strong passwords and safeguarding access to their Accounts.

18. HOW LONG WE KEEP YOUR INFORMATION

Skild retains personal information only for as long as reasonably necessary to:

provide the Platform;
manage your Account;
fulfil contractual obligations;
comply with legal and regulatory requirements;
resolve disputes;
enforce our legal rights;
maintain legitimate business records.

The retention period may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer required, we will take reasonable steps to securely destroy, de-identify or anonymise that information unless we are required by law to retain it.

Certain information may remain in secure backups for a reasonable period as part of our disaster recovery and business continuity processes.

19. ACCESS TO YOUR PERSONAL INFORMATION

Subject to applicable law, you may request access to the personal information that Skild holds about you.

Where practicable, we will provide access within a reasonable period.

In limited circumstances, access may be refused where permitted by law, including where providing access would:

unreasonably affect another person's privacy;
prejudice legal proceedings;
compromise security;
reveal commercially sensitive information;
otherwise be unlawful.

If access is refused, we will explain the reasons where permitted by law.

20. CORRECTING YOUR INFORMATION

We aim to keep personal information accurate, complete and up to date.

If you believe information we hold about you is inaccurate, incomplete or out of date, you may:

update your Account information through the Platform where available; or
contact us requesting correction.

Where appropriate, we will correct the information within a reasonable period.

If we disagree that a correction is required, we will explain our reasons.

21. ACCOUNT DELETION

Users may request closure of their Account at any time.

Following a valid request:

your access to the Platform will cease;
active personal information will generally be removed from operational systems within a reasonable period;
some information may be retained where required by law or for legitimate business purposes;
backup copies may continue to exist for a limited period before being securely overwritten.

Deletion of an Account does not automatically remove information that another User is legally entitled to retain, such as booking records, invoices or financial records.

22. DATA BREACHES

If Skild becomes aware of an eligible data breach under the Privacy Act 1988 (Cth), we will:

investigate the incident promptly;
take reasonable steps to contain and remediate the breach;
assess whether notification is required;
notify affected individuals and the Office of the Australian Information Commissioner (OAIC) where required by law.

We maintain internal processes for identifying, assessing and responding to suspected security incidents.

23. PRIVACY COMPLAINTS

If you believe Skild has mishandled your personal information, please contact us first.

We are committed to resolving privacy concerns promptly and fairly.

Privacy enquiries should be directed to:

Email: info@skildapp.com

Please include sufficient information to allow us to investigate your concerns.

We will acknowledge your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may be entitled to lodge a complaint with the:

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au

The OAIC provides information about privacy rights and complaint procedures under Australian privacy legislation.

24. CHANGES TO THIS PRIVACY POLICY

Skild may update this Privacy Policy from time to time to reflect:

changes to the Platform;
new products or services;
changes in technology;
legal or regulatory requirements;
improvements to our privacy practices.

Where changes are material, we will provide reasonable notice through the Platform, by email or by publishing an updated version on our website.

Your continued use of the Platform after the effective date of an updated Privacy Policy constitutes acceptance of the revised Policy.

25. CONTACT US

If you have any questions regarding this Privacy Policy or how Skild handles personal information, please contact us.

Skild

One on One Coaching Pty Ltd ABN 23 128 688 273

Trading as Skild

7 Ruskin Street, Byron Bay NSW 2481, Australia

Website: www.skildapp.com

Email: info@skildapp.com